Return Policy

Thank you for visiting our online shop.

PLEASE READ THESE BLOW OUR POLICY CAREFULLY BEFORE USING ORDER.

1.If you did not receive it, post office send back to Japan after retention for 7days to10days.
And when returned to Japan, you must pay a delivery fee again for a re-delivery.

2. If you find damage and defective ,wrong product, you must submit a request within 7days after receiving of your packages.
Except for cases where the product is damaged during delivery, the product is defective, a wrong product is delivered, a User may not return any product to us.

3. Actual product colors may differ slightly from their appearance on the computer screen.But a User may not return any product to us.

About Delivery
Your orders will be shipped from Japan and Japan Post Office will deliver your purchase.

About Total Cost
Total = Merchandise + Shipping Cost + Customs duty and other taxes

Customs duty and other taxes may be charged when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details

By providing an international shipping address the customer is becoming the importer of the products to the foreign country, and as such the customer must be aware of all applicable laws and import duties specific to the country of import. The Japan Chopsticks is not responsible for the compliance with foreign law.

Each country has its own regulations regarding the import of wood. Shipping to some countries may require additional documents which will add cost to the order. Some countries prohibit the import of select species. Please check with your country's department of Agriculture or Customs regarding the regulations for your area. Orders will be shipped at your risk.

Precautions For Use
1. Please wash after use with lukewarm water or water early ,and wipe off the moisture with soft cloth.
2. Since it may change and discolor, Please avoid direct Sunlight.
3. Please do not use hot water or preserve it next to fire source.
4. When washing, please wash with a soft sponge and Food skillfulness detergent.Do not use a scrub sponge to polish.
5. Stop using immediately if the product is damaged or has cracks.
6. Since the point of chopsticks is thin, the child must not use it. Or please keep a child from reaching.
7. Since this product is lacquer (japanese lacquer) application chopsticks. Please stop using this product when it is found not to be suitable for your skin.
8. Do not use for anything other than its intended use.
Japanese lacquer may wear out and exfoliate according to the environment to be used.
9. Since chopsticks are using the wood, there are curvature and a crack.